Terms & Conditions

General Information
Using this website is an agreement with these terms & conditions (Ts & Cs). This page is subject to change and so website visitors are encouraged to review our Ts & Cs each time they visit. These terms don’t affect your statutory rights. These Ts & Cs are governed by English law and the parties involved submit to the exclusive jurisdiction of the English courts regarding any disputes.

Buying Online
Products available to buy from this website are not for re-sale. Payment can be made via cheque, bank transfer, debit/credit cards (visa/mastercard/AMEX), Google Pay, Shop Pay, PayPal or Apple Pay. We do not accept payment via the Klarna app. Prices are all in GBP Sterling and include VAT, at 0-20%, depending on the product purchased and its applicable VAT rate. The prices listed exclude postage charges, which you're encouraged to review here. Authority for payment will be requested from your card provider at the time of ordering. You should always request the bill payer’s permission before purchasing anything from this website. We reserve the right to terminate our agreement with you if payment is refused at any stage. On the rare occasion Bath Culture House (BCH) needs to incur charges to obtain payments from you in the event of a failed payment, we reserve the right to charge an administration fee of £30. Under consumer rights law, you enter into a contract with us when placing an order. We reserve the right to exit this contract if you select the incorrect delivery option at the checkout, since the website clearly signposts you to our delivery information page prior to you getting to checkout. This includes on the homepage, on the product pages, and within product collection pages. In the event that we need to cancel your order on this basis (i.e. a customer needing delivery to Scottish Highlands selects the £6.99 option rather than the relevant £15.49 option), we will fully refund you. We will only do this having contacted you first.

Terms of Service
Prices for our products are subject to change without notice. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, researchers, competitors or distributors. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us.

Errors & Omissions
Occasionally, there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, delivery charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the these Ts & Cs or on any related website, including without limitation, pricing information, except as required by law.

Limitation of Liability
In no case shall BCH, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Refund Policy
Please see the information here (new window opens) on refunds. Agreement with these Ts & Cs is also an agreement with our refund policy.

Delivery Policy
Please see the information here (new window opens) on delivery information. Agreement with these Ts & Cs is also an agreement with our delivery policies.

BCH reserves the right to any of the content of this website. Permission should be sought from us before copying or using any of the information or content within this website.

Privacy & Cookies
Your personal details (such as e-mail address) may be requested from you when you’re using this website. This information will only be used for postage or to get in touch with you regarding our emails. We won’t share this information with third parties. Please notify us if you don’t want to be contacted. An IP address is a number that’s automatically assigned to your computer whenever you’re surfing the internet. Web servers automatically identify your computer by its IP address. On occasions, we may collect IP addresses for the purposes of system administration, to analyse aggregate information, and to audit the use of our site. When entering our website, you will be prompted to accept cookies – which helps this website to function. Cookies that you have enabled may be used by BCH to track information such as number of visitors. You reserve the right to disable cookie tracking via your web browser’s functions.

We cannot be 100% sure that your personal information will not be transmitted over to other parts of the internet. BCH is not responsible for any theft, damage or disclosure of such personal information. We will not publish, give, sell or rent your information to anyone. However, we reserve the right to disclose user information in the rare circumstances whereby there is reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other users, or anyone else who could be harmed by such activities. We also reserve the right to disclose user information when we believe in good faith that the law requires it. Information is made available through Local Authority Website FIS web pages and in addition DirectGov (www.direct.gov.uk) and other Government licensed web sites. Please note that Information available via the internet may be accessed by people in countries and territories outside the European Union (EU) which may operate different levels of data protection than apply in the United Kingdom.

Newsletter Sign Up
By signing up to our newsletter, you give us permission to send you updates, news, exclusive offers and partner offers we think would be relevant to you. If or when you make a purchase from our website, we will send you an automated review request after purchase, so that you have the opportunity to provide some feedback to us. We are encouraged to do this by UK law. Please note if you do not want to receive any emails from us, you should choose not to sign up to our newsletter. We will not disclose your information to any other party, for any other reason. Your email will be used for a) parcel tracking b) email updates, or c) if we need to contact you directly regarding your order. You can unsubscribe from our newsletter at any time.

Any content found on other website’s visited through the links of this website is subject to that site operator and the content & opinions of these websites doesn’t necessarily reflect those of BCH.